Job Bank

Tessitura Application Support Specialist
Princeton, NJ
McCarter Theatre Center
Full Time
Posted January 22, 2021
The Tessitura Application Support Specialist provides primary support for the institution's use of Tessitura, ensuring that McCarter maximizes its use of Tessitura for finance, ticketing, fundraising, education programs and engagement efforts, and that Tessitura performs reliably and as expected on a daily basis. The Application Support Specialist offers extensive knowledge of the data structures in Tessitura, such as campaigns, funds, seasons, production elements, etc., and understands how these basic structures relate to one another in terms of system configuration and reporting. This position is responsible for all aspects of internal Tessitura training, including new-user onboarding and continuing education for the staff.

Duties and Responsibilities

Primary Job Responsibilities:
 Setup Tessitura for all ticketing and fundraising functions, including seasons, productions, packages, campaigns, fees, price types, payment methods, gl-accounts, sources, appeals and promotions
Tessitura Application Support Specialist
 Provide outstanding Tessitura support, training, and communication to all application users
 Respond to all Tessitura support requests
 Assist with the coordination and management of regular meetings with the Tessitura core user group
 Provide ongoing daily database management and monitoring to ensure data integrity
 Develop and implement training procedures to onboard new users quickly and effectively
 Establish, document, and implement policies and standard operating procedures relevant to the organizational use of Tessitura
 Improve procedures and processes to ensure accuracy of data entry and data hygiene
 Provide technical expertise, strategy and support to Marketing and Development staff in the design and execution of lists and extractions
 Create lists for direct mail and email campaigns, including response reporting.
 Manage data for telemarketing campaigns, including segmented lead generation, maintenance, and tracking.
 Manage and implement revenue management strategies including demand-based pricing and third party ticketing efforts
 Manage data for telemarketing campaigns, including segmented lead generation, maintenance, and tracking.

Requirements

Bachelor’s degree or equivalent professional experience/training in information technology, software development, or a computer or data science-related field is desired.
 Three or more years of extensive experience with Tessitura, preferably in a system administrator role, including ticketing, fundraising, and general system configuration and usage.
 Experience working in a non-profit performing arts environment is desired.
 Basic understanding of SQL query writing and knowledge of SQL Server Reporting Services is a plus.
 Experience administering Tessitura in an e-commerce environment, specifically administering TNEW.
 Basic understanding of web architecture.
 Strong verbal, written, and interpersonal communication skills.
 Ability to manage multiple tasks, prioritize work, and meet tight deadlines.
 Ability to work collaboratively with staff across the organization and within different functions
 Final candidate must successfully complete a background check.
 Some night and weekend work required; Position is expected to be on call as assigned for emergencies.

How To Apply

Please send a resume, cover letter, and three (3) references to jobs@mccarter.org with your last name and “Tessitura Application Support Specialist” in the subject line. Let us know how you became aware of this opportunity. No phone calls please. Preference will be given to applications received by Friday, February 5, 2021.