Computing and Network Support Manager
McCarter Theatre Center
Posted January 22, 2021
The Computing and Network Support Manager ensures McCarter’s network and computing systems meet the needs of our organization while upholding McCarter’s policies, procedures and timelines. This position directly manages I.T. support for hardware, software, A/V, printing, telephony, videoconferencing, digital programming, and online streaming. This position is also responsible for maintaining the functionality of computing equipment and software, and enforcing information security policies and compliance requirements. Further responsibilities include: administration of Office 365, including email, Sharepoint and Teams; printer support; configuration, installation, and maintenance of networked hardware and software; and providing technical support for Windows and Mac operating systems and al
Duties and Responsibilitiesupport of desktop and laptop Mac OS X and Windows systems; troubleshooting and configuration of laptops and desktop machines, utilizing KACE, and other installation methods.
Provide technical and computing support to Production department for non-networked computers and especially MAC OS systems.
Ensure systems are kept in required configuration profile, including: back-up, patch maintenance, changes as required by evolution of production environments, updating software and hardware configurations.
Order, install and configure all new computer systems, software, printers, ticket scanners, laptops, projectors, point of sale systems and other computing-related devices and surplus old equipment.
Maintain inventory of equipment and consumables (printer toner etc) and order new equipment and supplies as necessary.
Coordinate end-user setup and training, advise and train staff in evolving technologies.
Develop and maintain information security policies and procedures, promote user security, maintain computer system security, backup and restoration of user data.
Manage and support Office 365, including email, Sharepoint and Teams
Provide A/V support, including setup of digital signage equipment and computers, data projectors etc.
Provide technical support for digital programming, including live-streaming and on-demand streaming, digital classes etc.
Maintain vendor relationships and coordinate business equipment leasing (printers, copiers, postage machine) as well as liaison with Princeton University OIT for requisition of telephone setup etc.
Manage a technical-support ticket system while being on-call for urgent system issues and support requests outside regular business hours.
Enrollment in the Princeton University SCAD program and attendance at monthly SCAD/DCS meetings and technical training sessions to keep abreast with technology changes at the University is required.
Requirements Bachelor's degree or equivalent related work experience.
3 or more years of relevant experience in an academic or performing arts environment is preferred.
Experience administering Windows and Mac OS X workstations.
Experience administering Microsoft Office and Office 365.
Understanding and experience with general networking architectures and configurations.
Ability to communicate technical information to a non-technical audience.
Exemplary customer service, collaborative attitude, and strong initiative.
Excellent organization, interpersonal, and communication skills.
Computing and Network Support Manager
Proven ability to manage multiple priorities simultaneously.
Must be able to lift 50 pounds, twist, bend and work in awkward positions.
Final candidate must successfully complete a background check.
Some night and weekend work required; Position is expected to be on call as assigned for emergencies.
How To Apply
Please send a resume, cover letter, and three (3) references to firstname.lastname@example.org with your last name and “Computing and Network Support Manager” in the subject line. Let us know how you became aware of this opportunity. No phone calls please. Preference will be given to applications received by Friday, February 5, 2021.