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Duties and Responsibilities

Responsibilities include (training is provided):
• Setup and maintain one or more concessions and merchandise areas at performances.
• Assign volunteer responsibilities and manage a staff of (up to) 45 volunteers per performance.
• Ensure the theatre is fully prepared for patron needs at each performance.
• Concessions reconciliation and accounting procedures are necessary, at the beginning and end of all events, to ensure that amounts are correct and that there is adequate change.
• Supervisory skills to direct cleaning and parking companies on every performance.
• Open and oversee theatre lobby, greeting patrons entering the theatre.
• Handle all patron issues (ticketing conflicts, complaints, medical emergencies, etc.) in a positive and friendly and efficient manner.
• Compile and prepare performance reports for Management’s approval.
• Close up the theatre at the end of shift and ensure all patrons have exited and building is secure.
• Other duties required, as necessary, to ensure the successful implementation of events at the theatre.
• Assistant House Managers will be required to assist with bus traffic, and children’s safety for our school time shows. Also responsible to assist children in and out of the facility, greet chaperones/teachers/bus drivers upon arrival, and guide the students outside to waiting chaperones, teachers and guardians.
• Education Department needs door personnel for various classes, at different locations and the Assistant House Manager will cross train for this purpose, at the discretion of the Operations Director. Safety, courtesy and knowledge of class schedules and locations are a prerequisite. Training will be conducted mutually by the Operations and Education Department.