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Duties and Responsibilities

The Student Services Associate provides support to the Director of Student Services with the following tasks:
• Respond to all inquiries via phone, email, online and/or in-person and provide information about classes, lessons and WA’s programs. Conduct follow-ups consistently and as appropriate.
• Speak with new students regarding available teachers, classes, ensembles or camps (requiring a full understanding of all program offerings, teacher styles, etc.) in consultation and collaboration with the Director of Student Services and Performing Arts School Director.
• Inform faculty members of any new students in a timely fashion, following up when necessary.
• Accurately enter registration information in ASAP, WA’s registration software.
• Help maintain faculty schedules in the online registration system and schedule studio space for faculty.
• Process cash, checks and charges for tuition and registration fees.
• Follow up on overdue invoices on a regular basis.
• Manage submission of invoices and receivables from Public Partnerships.
• Compile, create, and print programs for all PAS events in Microsoft Publisher in a timely manner.
• Work with faculty and Director of Student Services ensuring all recitals are scheduled in a timely fashion twice yearly
• Other tasks as assigned