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Duties and Responsibilities

Essential Functions & Duties:

· Welcome audience members to the venue and assist them with finding the location of their seats according to their ticket information.

· Use a scanning device to ensure the ticket presented is an authentic credential for the specific performance scheduled.

· Resolve any conflicts as needed with the assistance of an Assistant House Manager when audience members are in disagreement about the location of their seats or when another patron is in the wrong ticketed section.

· Aid patrons who have disabilities or other special needs in finding an appropriate seat or section for them to enjoy the show comfortably.

· Answer audience member questions when asked about the content of the production.

· Enforce all venue performance rules with the assistance of an Assistant House Manager throughout the production, such as no flash photography, recordings, limited entry and exit and no access to restricted areas.

· Facilitate a positive experience for a diverse audience, including the enforcement of McCarter’s Equity, Diversity, Inclusion, Accessibility, and Antiracism expectations for all audience members.

· Follow all emergency procedures regarding venue evacuation and know the location of all exits throughout the building.

· Prioritize safe working practices while embodying McCarter's safety and code of conduct policies to maintain a secure environment for all patrons and guest artists.

· Participate in the work to make McCarter an anti-racist theater. Actively seek ways to improve our work practices to make the Operations department more equitable and inclusive, while upholding and exhibiting our stated values of “justice and joy, beauty and belonging.”

Work Environment:

· Led by our core values, McCarter fosters and expects a culture of care and respect for the wellbeing of our staff. We seek individuals who share our commitment to fostering an inclusive and supportive workplace, where diverse perspectives are valued and respected.

· Availability to work evenings, weekends, and holidays during the performance season, as scheduled in advance

· Work will primarily be completed in the lobbies and performance/seating spaces, subject to HVAC cooling and heating.

· This position entails extended periods of independent standing e.g. 2-4 hour intervals, the ability to read and interpret documents/ticket scanning devices, engaging in repetitive tasks, walking, bending, and reaching within the work environment.

· Ascend and descend 40 or more steps quickly

· Ability to work in dim lighting (e.g. in order to read tickets) and walk in limited lighting (e.g. to assist patrons with seating)

· Potential for moderate to high noise environments depending on production and performance elements; ability to hear and speak clearly in areas with significant background noise (e.g. in order to answer patron questions)


This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described, and may be amended at any time at the sole discretion of McCarter.