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Duties and Responsibilities

Reporting to the House Manager, the Assistant House Manager is responsible for supporting all aspects of Front of House operations for our campus, which consists of the historic Hackensack Meridian Health Theatre as well as our second venue, the Vogel. This individual should possess superior customer service skills, with the ability to independently make quick decisions under pressure in a fast-paced environment and to be able to communicate concisely and effectively with both our patron base and our Front of House team. We are looking for someone outgoing, responsible, self-sufficient, meticulous, diligent, respectful, and savvy to fill this role, with demonstrated leadership abilities and experience in de-escalation and conflict resolution. Qualified candidates must be comfortable working with a diverse range of personalities and with the general public.

Responsibilities

• Provide professional and courteous customer service for our campus, handling patron inquiries and addressing any issues as they occur during an event, while ensuring the safety and comfort of all visiting patrons.
• Work in tandem with the Box Office for all ticketing conflicts, such as double-seatings or invalid ticket scans.
• Oversee the completion of all pre-show duties, including the distribution of programs and facility preparations.
• Assist in the creation of Front of House Assignment Sheets for the usher staff for both campus venues.
• Supervise the usher staff during performances, ensuring that they follow all Front-of-House policies and procedures, providing direction and training as necessary.
• Prepare the Vogel pre-show, in accordance with the Floor Plan in use. Duties include, adjusting tables, laundering tablecloths, distributing candles, menus, & centerpieces, and helping the ushers to complete all necessary tasks before opening to the public.
• Help to facilitate VIP and Meet & Greet events, including staffing check-in tables, distributing merchandise or laminates, and supervising activities.
• Assume the responsibilities of the House Managers when they are not present, including compiling information and details about each performance into a Show Report and completing payroll for each shift.