Assistant Director, Berrie Center for the Arts
Ramapo College of NJ
Posted October 25, 2022
Reporting to the Director of the Berrie Center, the Assistant Director of the Berrie Center is responsible for various activities including, but not limited to, box office operations, front-of-house management of theaters, volunteer management, marketing and advertising of Berrie Center events, and event assistance.
Duties and ResponsibilitiesESSENTIAL DUTIES:
Work collegially with Berrie Center staff and other involved stakeholders to ensure the successful implementation of the Berrie Center’s mission/vision.
Manage and supervise box office operations, which includes providing full oversight of the ticketing system for production and distribution, managing electronic ticketing, conducting in-person and phone sales, establishing and ensuring cash control procedures, and managing and reconciling credit card payments.
Hire and train all student and volunteer staff by creating and conducting workshops on crowd management, de-escalation, customer service, ADA compliance, AED/first aid and safety protocols and procedures, and other best practices in front-of-house operations.
Manage personnel operations for all internal and external events, which includes scheduling to ensure coverage and completing payroll, to enable efficient operation of the Berrie Center. Needed personnel will include a house manager, ushers, greeters, public safety officers, housekeeping staff, and merchandising/concessions staff.
Develop an annual marketing and promotions campaign, which remains in budget, for approval by the Director of the Berrie Center. Further, market Berrie Center events to College community members, as appropriate, and collaborate with the College’s Marketing & Communications office staff to design and produce press releases, playbills, programs, brochures, postcards, special mailings, and advertisements.
Secure advertising space and deliver all paid advertising to vendors.
Maintain and consistently post on the Berrie Center’s social media sites (e.g., Facebook, Twitter, Instagram) and facilitate electronic marketing distribution (e.g., Daily Digest, Archway, Constant Contract, In-the-Loop, online calendars).
Regularly compile and update mailing lists and analyze patron database research for use in marketing efforts.
Oversee all updates of the Berrie Center website to develop the Center’s online ticketing and event presence.
Serve as the primary liaison between the Berrie Center and the Events & Conferences office to identify and respond to front-of-house needs of various departments/units and external renters that plan events that will be held in the Center. Attend weekly meetings with Events & Conferences staff during the fall and spring semesters to ensure clear communication and smooth operations.
Advance all performances to ensure artists’ contract requirements are met in the areas of security and merchandising.
Attend showcases and assist the Director of the Berrie Center with artist selection, as requested.
Serve on College committees, task forces, etc., as assigned.
Perform other duties as assigned.
A Bachelor’s degree in theater, business, or arts management from an accredited college or university is required.
A minimum of two years of professional experience in box office/front-of-house management and marketing is highly preferred. Previous experience with online ticketing systems is preferred.
ADDITIONAL KNOWLEDGE, SKILLS AND ABILITIES:
AED and first aid training is preferred.
Ability to work with diverse stakeholders (e.g., students, faculty, staff, administrators, patrons, vendors).
Knowledge of or demonstrated ability to learn technology, software, and various platforms (e.g., social media – Facebook, Twitter, Instagram, the College’s Archway app, AIM system, Word Press) relevant to the position and Unit operations.
Excellent interpersonal, oral and written communication, and organizational skills.
Commitment to diversity. Demonstrated ability to work in a multicultural environment.
How To Apply
Please include a resume, cover letter and writing samples.