Job Bank
Job Bank
Computer and Network Support Manager
PRINCETON, NJ
McCarter Theatre Center
Full Time
Posted February 17, 2023
This position is responsible for ensuring that all hardware, software, AV, printing, telephony, videoconferencing, and digital programming streaming needs are met for McCarter Theater Center following McCarter Theatre policies, procedures, and deadlines. This includes maintaining the functionality of all computing equipment and software, enforcing all information security policies and compliance requirements of McCarter Theatre Center and the Princeton University Office of Information Technology. The position will also administer Office 365, including email, SharePoint and Teams. Will provide technical support to end users within a client/server operation in Windows and Mac OS platforms, printer support, and is responsible for configuring and installing networked hardware and software.
Duties and Responsibilities
Principal Job Responsibilities• Support of desktops and laptops for Mac OS X and Windows systems; troubleshooting and configuration of laptops and desktop machines, utilizing KACE, and other installation methods.
• Provide technical and computing support to Production department for non-networked computers and especially MAC OS systems.
• Ensure systems are kept in required configuration profile, including: back-up, patch maintenance, changes as required by evolution of production environments, updating software and hardware configurations.
• Order, install and configure all new computer systems, software, printers, ticket scanners, laptops, projectors, point of sale systems and other computing-related devices and surplus old equipment.
• Maintain inventory of equipment and consumables (printer toner, etc.) and order new equipment and supplies as necessary.
• Coordinate end-user setup and training, advise and train staff in evolving technologies.
• Develop and maintain information security policies and procedures, promote user security, maintain computer system security, backup and restoration of user data.
• Manage and support Office 365, including email, SharePoint and Teams
• Provide A/V support, including setup of digital signage equipment and computers, data projectors etc.
• Provide technical support for digital programming, including live-streaming and on-demand streaming, digital classes etc.
• Maintain vendor relationships and coordinate business equipment leasing (printers, copiers, mail machine) as well as liaise with Princeton University OIT for requisition of telephone setup etc.
• Manage daily support requests while being on-call for urgent system issues and support requests outside regular business hours
• Enrollment in the Princeton University SCAD program and attendance at monthly SCAD/DCS meetings and technical training sessions to keep abreast with technology changes at the University is required.
• Attend all IT training sessions required by the Director of IT, as well as institutionally required professional development opportunities
• Maintain consistent awareness of institutional events, meetings, and other information via company email and other modes of communication.
• Adhere to safe working practices and follow all McCarter safety and code of conduct policies
• Participate in the work to make McCarter an antiracist theater. Actively seek ways to improve our work practices to make the IT Department and McCarter as a whole more Equitable and Inclusive
Requirements
Qualifications• Bachelor's degree or equivalent related work experience.
• Experience administering Windows, Mac OS X workstations.
• Experience administering Microsoft Office and Office 365
• Understanding and experience with general networking architectures and configurations.
• Ability to communicate technical information to a non-technical audience.
• Exemplary customer service, attitude and strong initiative.
• Excellent organization, interpersonal, and communication skills.
• Proven ability to manage multiple priorities simultaneously.
• Must be able to lift 50 pounds, twist, bend and work in awkward positions.
• Ability to work in an on-site/off-site hybrid environment
• Strong EDIA and antiracism critical consciousness or curiosity and willingness to grow in these areas
• Start date is contingent upon providing proof of having received a primary series vaccination against COVID-19; subsequent boosters are strongly encouraged, though not required.
Preferred Qualifications
• 3+ years related experience in an academic or performing arts environment
How To Apply
We encourage all candidates to apply, even if they do not currently meet all qualifications. We know there are great candidates who may not have all of the qualifications listed above, but possess intuitive knowledge or other fully transferable skills. If that is you, don’t hesitate to apply and tell us about yourself. McCarter is committed to on the job training and mentorship. We also encourage candidates who do not live within commuting distance to apply. We are eager to tell you about the area, which includes many communities and towns outside of Princeton. In-person second interviews are preferred.
If you are interested in supporting McCarter’s vision, we would love to hear from you.
Please email jobs@mccarter.org with your name and “Computer Manager” in the subject line. Please submit a cover letter and resume. Do also mention where you heard about the position; no phone calls please. We look forward to learning more about you!
McCarter Theatre Center is committed to providing access and reasonable accommodation in the application and hiring process for individuals with disabilities if needed and requested. To request disability accommodation, please contact (609) 258-6500 and connect with Human Resources.
Email: jobs@mccarter.org
