Job Bank

Assistant Manager of Guest Services
Hamilton, NJ
Grounds For Sculpture
Full Time
Posted September 28, 2023
Grounds For Sculpture is seeking a full-time, Assistant Manager of Guest Services to join our Guest Services team. The Assistant Manager is responsible for supervising the Guest Service staff and oversees the daily Guest Services operation including but not limited to enhancing the visitor experience, supervising cash handling, working with Altru (POS system), assisting staff, and providing additional support for the management team.

Duties and Responsibilities

GFS seeks to be inclusive, reflective, and responsive to the dynamic world we live in. Grounds For Sculpture, Inc. adheres to a policy that prohibits discrimination on the basis of race, color, sex, sexual orientation, gender identity, religion, creed, national or ethnic origin, citizenship status, age, disability, veteran status, or any other legally protected class.

Duties and Responsibilities

• Supervises the Guest Services Staff at all locations around the grounds to ensure the highest level of customer service.
• Oversees the daily Guest Services operation.
• Uses TimeForge to schedule staff and adjust daily schedule. Approve and review the time clock and payroll (bi-weekly).
• Supervises staff cash handling/revenue counting and assists Managers count and maintain a balanced safe.
• Assists with hiring, interviewing, and training new staff.
• Regularly present on the floor and ready to assist staff at each post selling tickets, distributing information, etc.
• Ensures proper floor coverage and overall supervision, particularly in the absence of Managers.
• Uses advance knowledge of Altru to manage back-office reporting / maintenance and uses their Altru knowledge to offer support and troubleshooting to the Guest Services Staff
• Plays an active role in offering the GFS visitors excellent customer service and seeks new ways to improve the visitor experience.
• Offers excellent written and verbal communication when speaking with both staff and visitors.
• Serve as an ambassador for Grounds For Sculpture to help foster a culture of inclusion for all members, donors, volunteers, and guests.
• Stays up to date on GFS news and events and makes sure all GS staff is familiar with events, programs, procedures, and policies.
• Assists with regular updates on the Guest Services Information Site
• Responsible for opening and closing procedures. Able to open and close GFS on their own. Flexible work week schedule (one weekend day is required)
• All other duties as assigned.


• 2 years of related experience required.
• Ability to work flexible hours including weekends, holidays, evenings and rotating shifts.
• Must be experienced working with software packages including Outlook, MS Teams, Zoom, Word, Excel, and PowerPoint
• Altru experience preferred.
• Staff management and training experience
• Strong organizational, verbal, and written communication skills
• Excellent problem-solving skills
• Advanced cash handing skills
• Spanish speaking fluency encouraged

GFS is stronger for the diverse ideas, lived experiences, passions and skill sets of our staff. To that end, we offer equal employment opportunities to all persons without regard to race, color, ethnicity, religion, sex, sexual orientation, national origin, age, marital status, physical or mental disability, parental status, housing status, source of income or military status, in accordance with applicable federal, state and local EEO laws.

Compensation & Benefits:
Full Time (Non – Exempt) $22.00 per hour
We offer a comprehensive benefits package for full time employees that includes:
- Medical, Dental and vision benefits
- Employee Assistance Program
- Company paid long term disability insurance and life insurance.
- Flexible savings account program
- Retirement savings plan with discretionary match
- Paid time off and holidays
- Complimentary tickets, discounts on merchandise from the Museum Shop and our onsite café and restaurant, etc.

Interested in applying? Please apply directly through our website and must include a cover letter:

About Grounds For Sculpture
Grounds For Sculpture (GFS) is a 42-acre not-for-profit sculpture park, arboretum, and museum, founded by the late artist and philanthropist Seward Johnson. Featuring nearly 300 contemporary sculptures by renowned and emerging artists in a beckoning landscape, Grounds For Sculpture combines art and beckoning spaces to welcome, surprise and engage all visitors in the artist’s act of invention. In addition to its permanent collection, Grounds For Sculpture offers rotating special exhibitions in its six indoor galleries, rich educational programs, and dynamic family events. Located in Hamilton, New Jersey, Grounds For Sculpture.

How To Apply

Interested in applying? Please apply directly through our website and must include a cover letter:
Deadline: Nov 27, 2023