Job Bank
Job Bank
Box Office Associate (Seasonal, April - June)
Princeton, NJ
Princeton Symphony Orchestra
Part Time
Posted April 09, 2024
The Box Office Associate’s role is to focus on providing exemplary customer service to all patrons of the PSO by selling individual tickets, subscriptions, and performing customer assistance both over the phone and in person. This is a part-time, temporary position whose primary purpose is to operate the box office during the Princeton Festival in June 2024 plus a paid training period April-May 2024. This position reports to the Box Office Manager.
Duties and Responsibilities
ESSENTIAL JOB FUNCTIONS- Sell tickets and season subscriptions in person at the box office and over the phone.
- Assist customers with purchase decisions.
- Provide customer service to patrons with ticketing issues, including lost, stolen, or damaged tickets.
- Answer box office telephone and respond to customer questions regarding events and ticket operations, and assist patrons in finding seat locations on seating diagrams.
- Be well-versed in all PSO offerings including discounts, promotions, ADA services, and ticket packages/subscriptions.
- Maintain knowledge of performance venues including parking, directions, and accessibility.
- Operate Patron Manager ticketing system.
- Stay current on events scheduled for the Festival and other PSO programs.
- Collect complete and accurate data from customers.
- Assist with day-of show walk-up sales and will call distribution.
Requirements
QUALIFICATIONS- Applicants must be 18 or older, graduated from high school, and authorized to work in the US.
- Customer service experience, preferably in the ticketing, entertainment, non-profit arts or hospitality industries.
- Superb organizational skills, attention to detail, and the ability to plan, prioritize, and handle multiple deadlines.
- Impeccable professionalism and excellent interpersonal skills to work with a variety of constituents from an array of lived experiences.
- High standards of integrity, credibility, and reliability, including the ability to keep confidential information secure and private.
- Excellent time management skills including commitment to attendance and punctuality.
- Works well independently and in a group setting, a true team player.
- Strong written and verbal skills.
- Knowledge of basic cash handling procedures and fiscal responsibility.
- Must have a valid driver’s license and a reliable form of transportation.
- Ability to work a flexible schedule including days, evenings and weekends.
Required Hours:
Training Period: 8 hours per week for approximately 6 weeks leading up to the festival
- Office Hours are Monday-Friday, 9 am – 5 pm
Concert dates:
- Saturday, May 11, 2024: 3 pm – 11 pm
- Sunday, May 12, 2024: 11 am – 7 pm
Beginning May 27, Festival Shifts will occur within the following hours:
- Office Coverage Every Day: 9 am – 5 pm
- Event Coverage Mondays - Saturdays: 3 pm – 9 pm
- Event Coverage Sundays: 12 pm – 6 pm
How To Apply
COMPENSATION
This is a part-time, temporary position for the Princeton Festival in June 2024 with a paid training period March-May 2024.
Training Period: This position must be available to work in the PSO office during the week, as well as concert days for the 2024 Spring Season. Pay: $18/hour'
Submit a resume and cover letter to employment@princetonsymphony.org with “Box Office Associate” in the subject line. Applications will be reviewed beginning February 26th, and will continue until all positions are filled.
