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Requirements

Qualifications and Experience
• High School Diploma, GED, or equivalent experience required
• AED and CPR certification (or willingness to be obtained within required timeframe)
• SOARA certification (or willingness to be obtained within required timeframe)
• Prior experience in security preferred
• Experience working alongside local and state public safety agencies
• Must be able to comply with and enforce all Paper Mill Playhouse Security & Safety guidelines and protocols
Communication & Interpersonal Skills
• Strong verbal and interpersonal skills with the ability to communicate clearly and effectively with people across all levels of the organization
• Demonstrated ability to interact professionally and respectfully with staff, artists, guests and outside agency partners (e.g., police, fire, EMT)
• Strong customer service orientation, with the ability to engage tactfully and positively with individuals of all ages and backgrounds
• Excellent communication skills to provide clear, timely and courteous service in a fast-paced, public-facing environment
Professionalism & Emotional Intelligence
• Ability to remain calm, focused, and proactive in high-stress or emergency situations
• Demonstrated professionalism and patience in high-pressure situations
• Ability to multitask effectively while maintaining a welcoming demeanor
• Strong problem-solving skills and sound judgment in responding to incidents and enforcing rules
• Demonstrate integrity and responsibility, serving as a trusted point of contact for security and safety across the full Paper Mill Playhouse campus
• Knowledge of loss prevention strategies and conflict management techniques is essential
Technical & Organizational Skills
• Detail-oriented and highly organized, with strong observational skills for identifying potential risks and managing multiple priorities
• Proficient in Microsoft Office and comfortable using two-way radios or similar communication devices
Availability & Values Alignment
• Ability and willingness to work a flexible schedule, including evenings, weekends, holidays, and weekday performances as needed
• A commitment to equity, diversity, and inclusion with an ability to interact effectively with people of different cultures and socio-economic experiences, free from prejudice and aggressions
Physical Qualifications
• Ability to stand for extended periods (up to 4+ hours per shift)
• Ability to perform routine patrols throughout the facility and grounds, as required by the shift or situation
• Ability to walk up and down stairs and navigate multiple levels of the campus, including uneven surfaces indoor and outdoor spaces
• Comfortable working in active theater environments (e.g. auditorium, lobbies) with varied lighting and sound conditions
• Ability to push, pull, or lift up to 50 lbs
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job, with or without accommodation.
Additional qualifications:
• High level of professionalism, reliability, and attention to detail.
• Passion for theatre and arts education.
• Alignment with Paper Mill Playhouse’s mission and values.
About Paper Mill Playhouse
Founded in 1934, Paper Mill Playhouse has been a cherished New Jersey arts institution for more than 80 years. Paper Mill brings new American Musical Theater to life, with a national reputation that continues to grow. Collaboration with other regional theaters and leading independent producers brings over 200,000 New Jersey audience members annually the best in musical theater, from celebrated revivals to groundbreaking new works. In 2016, Paper Mill received the Regional Theatre Tony award in recognition of its contribution to the national field, the industry’s highest honor.

Paper Mill Playhouse facilities include a 1,150-seat theater with attendant backstage dressing rooms, offices, and production support areas; front-of-house lobbies with bars, concessions and restroom facilities; an 80-seat restaurant; a small house with two apartments; 2,500 square feet of education studios; three parking lots and grounds.

Paper Mill Playhouse is an Equal Opportunity Employer where the spirit of inclusion feeds into everything we do. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. We strive to create opportunities, access, resources, and rewards that are available to benefit everyone. Paper Mill Playhouse is committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, creed, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender equity, gender expression, and veteran status.