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Duties and Responsibilities

Essential Duties and Responsibilities:

Supervise all FOH guest services staff and programs including ushers, ticket takers, scanners, coat check, seating, curbside parking, merchandise counting and reconciliation, program stuffing and distribution for all publicly attended activities.
Oversee any FOH emergencies including evacuation of patrons.
Manage staff and union usher corps, both paid and volunteer, including hiring, training, scheduling, compensation and support needs, fulfilling all HR requirements as applicable.
Assure the preparation and use of all FOH spaces for public access including the staffing of bar/merchandise service, security, housekeeping, production and operational support. Also assure that the public spaces are clean and properly prepared.
Assist in training, performance standards, work rules and safety requirements
Manage merchandise sales efforts.
Maintain NJPAC rules and regulations and compliance with ADA guidelines especially as related to audience safety, access, and comfort.
Act as evacuation marshal for performance and other events, supervising and coordinating Head Ushers and Security.
Assist guests and artists in answering special requests and resolve problems as necessary
Complete all required reports and administrative processes
Perform related duties as assigned by management.