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Requirements

- The ideal candidate takes pride in providing excellent customer service and embodies an enthusiasm for theatre and live performing arts. They are unflappable under pressure and know how to strike the balance between enforcing company policies and creating a kind and welcoming atmosphere for patrons, as well as a supportive but also on-task work environment for their direct reports.

- Five or more years of professional experience in Box Office management, including a supervisory role.

- Proficiency with a CRM/ticketing system, with Tessitura experience preferred.

- Demonstrated experience in financial management of Box Office operations, including cash management, credit card processing, end-of-day reconciliation, budgeting, and payroll management.

- High level of attention to detail with the ability to prioritize projects effectively.

- Excellent communication and interpersonal skills, fostering positive working relationships with colleagues, and artists, across various departments.

- Proven ability to set priorities, work collaboratively, and take initiative.

- A collaborative mindset, with the ability to work harmoniously with individuals from diverse backgrounds, personalities, and work styles, always approaching challenges with optimism, civility, and a solutions-oriented approach.

- Exhibit a critical consciousness and genuine interest in promoting equitable, diverse, inclusive, and accessible workplace values and practices while working with individuals of diverse needs, personalities, and work styles, and employing an optimistic and solution-oriented mindset towards fostering inclusivity and support within the team environment.

- Final candidate will need to successfully complete a background screening.

- This position entails extended periods of sitting, manual dexterity for operating office equipment, and the ability to read and interpret documents, engaging in repetitive tasks, standing, walking, bending, and reaching within the office environment.

- This position requires phone, face-to-face, and email communication with patrons. At times, the office atmosphere becomes energetic and noisy, especially during the hour before curtain of any performance.

- Employees may be asked to use a personal cell phone in order to access authenticator apps and related software necessary for work credentials/multi-factor authentication (MFA). Applicants should be comfortable using their personal devices for these purposes as part of their job responsibilities, as workarounds cannot be guaranteed in order to access certain platforms.

- This is an in-person position that works at both theatre venues and the Box Office located at 91 University Place in Princeton, NJ. Regular business hours are Monday through Friday, balanced with weekend and evening hours based on performance schedule.

EQUAL OPPORTUNITY COMMITMENT

McCarter is an equal opportunity employer committed to hiring, supporting, and promoting a diverse workforce and inclusive culture. As such, McCarter seeks team members who: contribute to a diversity of backgrounds and experiences to support an expansive artistic vision; are committed to engaging in ongoing anti-racism and anti-oppression work collectively and individually; value collaboration, curiosity, flexibility, and an openness to continuous personal and professional growth.

We encourage all candidates to apply, even if they do not currently meet all the qualifications. We know there are great candidates who may not have all the qualifications listed above but possess intuitive knowledge or other fully transferable skills. If that is you, don’t hesitate to apply and tell us about yourself. McCarter is committed to on-the-job training and mentorship. We also encourage candidates who do not live within commuting distance to apply; We are eager to tell you about the area, which includes many communities and towns outside of Princeton.