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Duties and Responsibilities

POSITION & RESPONSIBILITIES – House Managers


McCarter Theatre Center is seeking welcoming and focused House Managers to join the Front of House staff. House Managers (HM) are outgoing, motivated individuals who possess excellent leadership and customer service skills and must be able to multitask in an energetic environment while managing Front of House team members ranging from 15 – 20 individuals depending on the performance. If you have a passion for customer service, providing exceptional experiences to patrons, and sharing your excitement for the work that McCarter produces and presents, we hope you will join our team!

Essential Functions & Duties:

· Under supervision of the Front of House Supervisor, effectively manage and run all Front of House operations for each performance with regard to patrons, artists, guests, and staff.

· Understand, respectfully communicate, and facilitate alignment with all performance guidelines and policies as set forth by McCarter.

· Facilitate performance reports for each event.

· On the spot maintenance of electronic devices: scanners, hearing devices and radios for the theatres and report to IT or Operations when issues arise.

· Check venue facilities before and after the performance to ensure that the space is fully functional, while reporting any repair and maintenance needs to Operations.

· Know and understand McCarter's emergency procedures and be able to appropriately execute them with calm and precision in the event of an emergency.

· Train other Front of House staff members under the direction of the Front of House Supervisor.

· Address any patron concerns or conflicts as escalated by Ushers, Patron Attendants or Assistant House Managers.

· Conduct pre/post-performance debriefings with staff to discuss successes, areas for improvement, and any challenges encountered during the performance.

· Collaborate with the Events & Operations Manager and events staff to ensure smooth transitions between performances and special events, including pre-show, intermission, and post-show activities.

POSITION & RESPONSIBILITIES – Assistant House Managers


McCarter Theatre Center is also looking for friendly and attentive Assistant House Managers to join our Front of House team. As an Assistant House Manager (AHM), you’ll take on a key house management support role, guiding our team of Patron Attendants and Volunteer Ushers ensuring a smooth, welcoming experience for all patrons. Ideal candidates are energetic, proactive, and thrive in fast-paced situations while delivering top-notch customer service. If you’re passionate about creating memorable experiences for audiences and excited to be a part of the incredible productions and events at McCarter, we encourage you to apply and become part of our team!

Essential Functions & Duties:

· Support the Front of House Supervisor and House Managers (HM) to ensure the successful run of a show.

· Train and motivate a corps of Ushers, as well as leading and assisting Patron Attendants with all performance related tasks.

· Under the direction of the HM, understand, respectfully communicate, and facilitate alignment with performance guidelines and policies as set forth by McCarter.

· Assist in the maintenance of electronic devices: scanners, hearing devices and radios and report to HM when issues arise.

· Check venue facilities before and after the performance to ensure that the space may be used to its potential. Report all repair and maintenance needs to the HM.

· With calm and precision, execute appropriate emergency procedures in the event of an emergency.

· Assist with the training of other Front of House staff members at the request or direction of the Front of House Supervisor.

· Address any patron concerns or conflicts as escalated by Ushers or Patron Attendants and escalate to House Managers as needed.

Essential Functions & Duties (Both Roles):

· Facilitate a positive, welcoming experience for a diverse audience, including the pursuance of McCarter’s Equity, Diversity, Inclusion, Accessibility, and Antiracism expectations for all audience members.

· Follow all emergency procedures regarding venue evacuation and know the location of all exits throughout the building.

· Prioritize safe working practices while embodying McCarter's safety and code of conduct policies to maintain a secure environment for all patrons and guest artists.

· Participate in the work to make McCarter an anti-racist theater. Actively seek ways to improve our work practices to make the Operations department more equitable and inclusive, while upholding and exhibiting our stated values of “justice and joy, beauty and belonging.”

This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described, and may be amended at any time at the sole discretion of McCarter.